Effective Date: 08-07-2025

At VUWIN A Unit of VUWIN GAMIN L.L.P, we aim to provide our users with a seamless and enjoyable gaming experience. This Refund & Cancellation Policy outlines the terms under which refunds may be issued and game services may be canceled.

1. In-App Purchases

All in-app purchases made through VUWIN, including but not limited to coins, tokens, or premium features, are final and non-refundable.

Once a transaction is successfully completed, the purchase is immediately credited to your account and cannot be reversed.

Note: For purchases made via third-party platforms (e.g., Google Play Store, Apple App Store), please refer to their respective refund policies.

2. Game Cancellations & Disruptions

We strive to maintain uninterrupted gameplay. However, in the event of a technical error, server issue, or app crash that affects your game:

Please contact our support team within 24 hours of the incident.

We will investigate the matter and may, at our sole discretion, issue a refund or provide compensation in the form of in-game currency.

3. Unauthorized Transactions

If you believe an unauthorized transaction has occurred on your account:

Notify us immediately at vuwin51@gmail.com.

We may temporarily suspend the account for investigation.

Refunds for unauthorized payments are handled on a case-by-case basis and may require verification.

4. Subscription Cancellations (if applicable)

If your app offers subscription plans:

Users can cancel subscriptions anytime via the respective app store.

Cancellation will stop the next billing cycle, but current subscriptions will remain active until the end of the billing period.

No partial refunds are provided for unused subscription time.

5. Policy Updates

This policy may be updated periodically to reflect changes in our services or legal requirements. We encourage users to review it regularly.

6. Contact Us

For any refund or cancellation-related queries, reach out to our support team at:

📧 vuwin51@gmail.com
📞 +91-9910739671

Your satisfaction matters to us. We’re committed to providing fair play and transparency at every step of your gaming journey.